Terms of Service

Welcome to Reshmi Dhaaga. These Terms of Service ("Terms") govern your use of our website, online store, products and services.

By accessing our website or purchasing from Reshmi Dhaaga, you agree to these Terms. Please read them carefully before using our website or placing an order.

1. About Reshmi Dhaaga

Reshmi Dhaaga is an online fashion store offering women’s Eastern wear, including printed, embroidered, casual, festive and party-wear clothing.

Our business is based in Australia, and we provide worldwide delivery.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website or systems.

• Copy, reproduce or misuse our website content without permission.

• Interfere with the operation or security of our website.

• Provide false or misleading information when placing an order.

We reserve the right to refuse or cancel orders where we reasonably believe fraudulent or unlawful activity is involved.

3. Products and Product Information

We make every effort to ensure that product descriptions, images, colours, sizes and other information on our website are accurate.

However, actual product colours may vary slightly due to lighting conditions during photography and differences in screen resolution and display settings.

Product availability, colours, designs and sizes may change without prior notice.

We reserve the right to discontinue products or limit the quantity available for purchase.

4. Prices

All prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors, including after an order has been placed, where permitted by applicable law.

Any applicable taxes, customs duties, import fees or other charges may depend on the customer's location and may be the customer's responsibility unless otherwise stated at checkout.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you may receive an order confirmation by email. An order confirmation does not necessarily mean that the order has been accepted and dispatched.

We reserve the right to refuse or cancel an order in circumstances including:

• Product unavailability.

• Pricing or listing errors.

• Incorrect customer information.

• Suspected fraud or unauthorized activity.

• Shipping restrictions.

• Other circumstances permitted by applicable law.

If we cancel an order after payment has been received, we will arrange an appropriate refund where applicable.

6. Payment

We accept payment methods made available at checkout.

Payment must be successfully completed before an order can be processed and shipped.

You confirm that you are authorized to use the payment method provided when placing an order.

7. Shipping & Delivery

We offer worldwide delivery.

Our estimated delivery time is 7–10 working days, after the applicable order processing period.

Delivery times are estimates and may vary due to customs clearance, weather, public holidays, carrier delays or other circumstances outside our reasonable control.

For more information, please see our Shipping Policy.

8. Returns, Exchanges & Refunds

Our returns, exchanges and refunds are governed by our Refund & Exchange Policy.

Customers should contact us within 7 days of receiving their order if they wish to request a return or exchange.

If you receive a damaged or defective product, please contact us within 48 hours of delivery and provide photographs or other requested information.

Nothing in our policies is intended to limit any consumer rights that cannot legally be excluded under applicable law.

9. International Orders

Customers purchasing from outside Australia are responsible for providing accurate delivery information and, unless otherwise stated, may be responsible for customs duties, import taxes, VAT/GST, brokerage fees or other charges imposed by the destination country.

Reshmi Dhaaga is not responsible for delays caused by customs authorities.

10. Intellectual Property

All content on the Reshmi Dhaaga website, including but not limited to:

• Brand name and logo

• Product photographs

• Product descriptions

• Graphics

• Text

• Designs

• Website layout

• Videos

• Marketing materials

is owned by or licensed to Reshmi Dhaaga and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify or commercially use our content without our prior written permission.

11. User Content and Reviews

If you submit reviews, photographs, comments or other content to Reshmi Dhaaga, you agree that you have the right to submit that content.

You grant Reshmi Dhaaga permission to use, reproduce and display such content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, fraudulent or otherwise inappropriate.

12. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications or services.

We are not responsible for the content, availability, privacy practices or policies of third-party services.

Your use of third-party services may be subject to their own terms and policies.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and process personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend, modify or discontinue parts of our website for maintenance, updates, security reasons or other business purposes.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Reshmi Dhaaga will not be responsible for losses resulting from circumstances outside our reasonable control, including shipping delays, customs delays, website interruptions, carrier disruptions or events beyond our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

16. Events Beyond Our Control

We are not responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, pandemics, government restrictions, war, civil unrest, strikes, transportation disruptions, customs delays, internet failures or other unforeseen events.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, website or applicable legal requirements.

When we make changes, we will update the "Last Updated" date on this page.

Your continued use of our website after changes are posted means that you acknowledge the updated Terms, to the extent permitted by applicable law.

19. Contact Us

If you have any questions about these Terms of Service, your order, our products or our services, please contact us through the Contact Us page on our website or using the customer-service details provided on our website.

Reshmi Dhaaga
Australia
Worldwide Delivery