Privacy Policy

Reshmi Dhaaga operates this online store and website, including its products, services, content, features and tools. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, use our services or contact us.

By using our website or purchasing from Reshmi Dhaaga, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you visit our website or place an order, we may collect information such as:

• Your name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment and transaction information

• Order and purchase history

• Product preferences

• Information you provide when contacting customer support

• IP address

• Browser and device information

• Website usage and interaction information

• Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our business, process orders, provide customer service, improve our website and comply with applicable laws.

2. How We Collect Your Information

We may collect personal information:

• Directly from you when you place an order or create an account.

• When you contact us or communicate with our customer service team.

• Automatically when you browse or use our website.

• Through cookies and similar technologies.

• Through Shopify and other service providers that support our online store.

• From payment providers, shipping companies and other business partners where necessary to provide our services.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders.

• Process payments.

• Arrange shipping and delivery.

• Provide customer support.

• Process returns, exchanges and refunds.

• Communicate with you about your orders.

• Improve our website, products and services.

• Personalize your shopping experience.

• Send promotional emails or marketing communications where permitted.

• Prevent fraud and unauthorized transactions.

• Protect the security of our website and customers.

• Comply with applicable legal and regulatory requirements.

4. Payments

Payments made through our website may be processed by Shopify or third-party payment providers.

We do not generally store your complete payment card details on our own systems. Payment information may be collected and processed by the relevant payment provider according to its own privacy policy and security practices.

5. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information in connection with providing and supporting our online store, including information relating to your use of our website and purchases.

Shopify and other service providers may process information in countries outside the country where you live.

For more information about how Shopify handles personal information, please review Shopify's privacy policy.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep our website functioning properly.

• Remember your preferences.

• Understand how visitors use our website.

• Improve website performance.

• Analyze website traffic.

• Provide relevant advertising and marketing where permitted.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where required by applicable law, we will obtain appropriate consent before using certain cookies or similar technologies.

7. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

• Shopify

• Payment processors

• Shipping and delivery companies

• IT and technology providers

• Website and analytics providers

• Customer service providers

• Marketing and advertising providers

• Professional advisers

• Government authorities or law enforcement where legally required

We do not sell your personal information for money in the ordinary course of our business.

8. Marketing Communications

With your consent where required by law, we may send you promotional emails, messages or other marketing communications about our products, collections, offers and promotions.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may still contact you regarding your orders, payments, account, returns, refunds or other non-promotional matters.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our services.

• Complete transactions.

• Maintain business and accounting records.

• Resolve disputes.

• Prevent fraud.

• Comply with legal and regulatory obligations.

• Enforce our agreements and policies.

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

11. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the information.

12. International Data Transfers

Reshmi Dhaaga serves customers worldwide. As a result, your personal information may be transferred, stored or processed outside the country where you live.

Our service providers, including Shopify, payment providers, shipping companies and technology providers, may operate in different countries.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

13. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of personal information, where legally applicable.

• Request a copy of your personal information.

• Opt out of certain marketing communications.

• Object to or restrict certain processing where applicable.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with a relevant privacy or data protection authority.

These rights may vary depending on your country, state or jurisdiction and may be subject to legal exceptions.

To exercise applicable privacy rights, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

14. Australian Privacy

Reshmi Dhaaga is an Australian-based business.

We will handle personal information in accordance with applicable Australian privacy laws and regulations.

Where applicable, customers may have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

15. United Kingdom, European Economic Area and Other International Customers

Depending on where you live, additional privacy and data protection laws may apply to the processing of your personal information.

Where applicable, we will respect the rights and obligations required under those laws, including applicable rights relating to access, correction, deletion, portability, objection and restriction of processing.

16. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other online services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal requirements.

When we update this policy, we will change the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise an applicable privacy right, please contact us through our website's Contact Us page or using the customer-service details provided on our website.

Reshmi Dhaaga
Australia
Worldwide Delivery