Refund & Exchange Policy

At Reshmi Dhaaga, we want you to be happy with your purchase. Please read our refund and exchange policy carefully before placing your order.

Returns & Exchanges

If you would like to return or exchange your order, please contact us within 7 days of receiving your parcel.

To be eligible for a return or exchange, the product must be:

• Unworn and unused

• Unwashed and unaltered

• Free from stains, makeup, perfume or any signs of use

• In its original condition with tags attached

After 7 days, we may not be able to accept a return or exchange, except where required by applicable consumer law.

Damaged Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery.

Please send us:

• Your order number

• Clear photos of the damaged product

• Clear photos of the packaging and shipping label

After reviewing the issue, we will provide an appropriate solution. Depending on the extent of the damage, this may include an exchange/replacement or refund.

For major or severe damage that makes the product unusable, a refund may be provided where appropriate and as required by applicable law.

Refunds

Approved refunds will be issued to the original payment method used for the order.

Please allow additional time for your bank or payment provider to process the refund.

Exchange

If you request an exchange, the replacement will be subject to product availability.

For size-related exchanges or change-of-mind exchanges, the customer may be responsible for return shipping and any applicable additional delivery costs, unless otherwise required by law.

Non-Returnable Items

We may not accept returns or exchanges for items that have been:

• Worn or washed

• Altered

• Stained or damaged after delivery

• Used with perfume, makeup or other substances

• Returned without original tags where applicable

International Orders

We offer worldwide delivery. For international change-of-mind returns or exchanges, the customer is generally responsible for return shipping costs and any applicable customs duties, taxes or other charges, unless the return is due to a damaged, defective or incorrect product or applicable law requires otherwise.

How to Contact Us

To request a return, exchange or report a damaged product, please contact reshmidhaagaofficial@gmail.com through our website's Contact Us page or using the customer-service details provided on our website.

Please include your order number with your request.

Reshmi Dhaaga
Australia
Worldwide Delivery